Privacy policy

Joagro Safaris’ Tanzania Privacy Policy

This JOAGRO SAFARIS TANZANIA privacy policy (“privacy policy”) applies to how we collect, use, store and process your personal information when you browse, uses, subscribe, accesses, refers to, views and/or downloads the information made available by us on the website (“content”)

Data Collection

Personal information is collected from visitors directly registering their contact details on our website by commenting on a tour or subscribing to our newsletter. It is also collected by visitors providing their information when registering for special offers and promotions requesting information and providing us information related to the tour delivery either online, via telephone or face to face.

The kinds of personal information and sensitive information that we usually collect and hold from you may include: your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, passport details, travel preferences and experiences and travel insurance. We also collect health information relating to your current and previous health status, current and previous medical conditions, and your dietary requirements for smooth lodging and meal arrangements. We also collect personal information, sensitive information and health information from your family members or other members of your travelling party.

Use of Data

We use the information we collect to provide, maintain, and improve the Services, to develop new services, and to protect us, our Services and our users. We constantly strive to improve our users’ experience, and so we also use the information we collect in order to offer you more relevant information and Content.

We may use your Personal Information:

To retain and make available to your information on the Website;
To establish and verify your identity on the Website;
To fulfil your requests for certain Services;
diagnose and deal with technical issues and support queries and other user queries, such as problems with our server, determine the optimal and fastest route for your Access Device to use in connecting with the Website, and administer, maintain and secure the Website;
Detect, prevent or deal with actual or alleged fraud, security or the abuse, misuse or unauthorized use of the Website and/or contravention of this Privacy Policy;
provide you with the latest information about our Services (including via our Newsletters), subject to your communications preferences;
To communicate with you and maintain records of our communications with you, including to inform you about any changes to the Website, our Services, our Terms, this Privacy Policy or other changes that are relevant to you;
Compile non-personal statistical information about browsing habits, click patterns and access to the Website;
Improve the Website, analyze trends and administer the Website, including requesting feedback on Content and the Services;
Fulfil any contractual obligations we may have to you or any third party;
Improve your user experience and the overall quality of our Services;
For security, administrative and legal purposes;
In certain circumstances and subject to your preferences as indicated when you provide the relevant Personal Information, you agree that we may also make your Personal Information available to our affiliates, members, or strategic/industry partners (“Partners”) like hotels and Campsites for them to use for providing you with the quality service.

Disclosure of Data

JOAGRO SAFARIS TANZANIA will only use this information to complete reservations on your behalf and to allow our experts to contact you regarding your travel requirements. We will not intentionally disclose any of your Personal Information to third parties,

You agree that your Personal Information may be shared under the following circumstances:

With affiliates, agents, advisers, service providers and suppliers which have agreed to be bound by this Privacy Policy;
With our employees, contractors and agents if and to the extent that they need to know that information in order to process it for us and/or to provide services for or to us, such as site hosting, development and administration, technical support, marketing services and other support services;
In order to enforce or apply our Terms or any other contract between you and us;
In order to protect our rights, property or safety or that of other users, employees, contractors, agents and any other third party;
In order to mitigate any actual or reasonably perceived risk to us, other users, employees, contractors, agents or any other third party; and
With governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary.
We may use your Personal Information to compile profiles for statistical purposes, provided that the profiles or statistical data cannot be linked back to you by a third party.
We will get your permission before disclosing your Personal Information to any third party for any other purpose.

Making a Complaint

We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act. If you have any concerns, please contact us at:

JOAGRO SAFARIS TANZANIA LTD

P.O.Box 10668

Arusha-Tanzania

Phone: +255765348719

WhatsApp: +255689157119

Email: info@joagrosafaris.com

Changes to this Privacy Policy

We change this Privacy Policy from time to time. So we advise you agree to review the Privacy Policy on our website (www.joagrosafaris.com) whenever you visit the Website for any amendments.